ATTENTION: For Salon, Spa and clinic professionals who are serious about taking their salon to the next level...
ATTENTION: For Salon, Spa and clinic professionals who are serious about taking their salon to the next level...

A GRADE CLIENTS   |   A CONFIDENT TEAM   |   A BUFFER IN THE BANK

CANCEL WITH CONFIDENCE

Stop Losing Profits to No-Shows With a Cancellation Policy Your Team Can Explain and Enforce With Confidence.

Build the cancellation policy your clients respect, your team follows, and your business deserves.

One missed appointment will probably cost you more than the price of this workshop. In this live, hands-on workshop, you'll build a cancellation policy tailored to your salon, customise the scripts your team will use every day, and leave ready to roll it out the very next day.

Walk away with your completed cancellation policy in just 90 minutes!

A GRADE CLIENTS 
A CONFIDENT TEAM
A BUFFER IN THE BANK

CANCEL WITH CONFIDENCE

Stop Losing Profits to No-Shows With a Cancellation Policy Your Team Can Explain and Enforce With Confidence.

Build the cancellation policy your clients respect, your team follows, and your business deserves.

One missed appointment will probably cost you more than the price of this workshop.

In this live, hands-on workshop, you'll build a cancellation policy tailored to your salon, customise the scripts your team will use every day, and leave ready to roll it out the very next day.

This is a LIVE Working Session!

This isn't a webinar where you sit back and take notes. By the end of our time together, you'll have a completed cancellation policy, ready to use team scripts and a clear rollout plan for your salon.

Early Bird Tickets $47 Only $27

Sydney (AEST)
Monday, 6 July
10:00 AM

New York (EDT)
Sunday, 5 July
8:00 PM

The things Lisa taught me has got me to less than 25 hours per week on the floor, all with more money. I am so grateful. 
Melissa AUS

Miss Lisa, thank you for being in my world and guiding me through my challenges and growing my business! 
Elizabeth USA

I thought I knew it all after decades in the business. 18 months later I'm still learning and growing with the team, thank you!
Thomas UK

The Real Problem

Every week, salon owners lose hundreds - sometimes thousands - of dollars to no shows and last minute cancellations.

Yet most don't have a cancellation policy their team is willing to enforce. It's not because the policy is wrong. It's because the conversation feels awkward.

Team members don't want conflict. They worry they'll upset a client.

They convince themselves the client will probably show up anyway. So they make an exception.

Then another.

Before long, every team member is handling cancellations differently, clients don't know what to expect, and your profits continue to disappear through no-shows and last-minute cancellations.

The answer isn't creating a harsher policy. It's creating one your team understands, believes in and feels confident enforcing.

That's exactly what we'll do together.

First, we'll build your cancellation policy together. Then you'll customise our proven templates, client messages and team scripts.

By the time the workshop finishes, you'll have everything you need to launch your new policy the very next day.

The Shift

What if the problem isn’t your team, but where your focus goes?

Because working beside your team isn’t the same as developing them. Most teams aren’t unmotivated, they’re under-trained and until you change where your time goes, nothing really changes.

Here's What We'll Cover

In this 90-minute workshop, you’ll learn:

The Real Cost of No-Shows
Calculate exactly what late cancellations and no-shows are costing your salon every week, every month and every year.

Why Most Cancellation Policies Fail
The common mistakes that leave policies ignored by clients and unenforced by teams.

The Four Non-Negotiables
The essential ingredients every cancellation policy needs to protect your profits while remaining fair to clients.

Choosing the Right Deposit Strategy
Learn when to take deposits, how much to charge and which appointments should require them.

Build Your Policy Live
Use Lisa's proven framework to create a cancellation policy tailored specifically to your salon, spa or clinic.

The Client Communication Formula
Introduce your policy in a way that helps clients understand the reason behind it before they ever need it.

Scripts Your Team Will Actually Use
Give your team the confidence to explain deposits and cancellation fees without sounding awkward or apologetic.

Handling Pushback Without Giving In
Know exactly what to say when clients ask for an exception while protecting both the relationship and your business.

Creating Team Buy-In
Get every team member following the same process so clients receive one clear message every time.

Your 24-Hour Rollout Plan
Leave knowing exactly how to introduce your new policy and begin using it the very next day.

When an Exception Really Is Appropriate
Create clear boundaries so your team isn't making emotional decisions in the moment.

Keeping Your Policy Working Long-Term
Simple habits that keep your cancellation policy effective long after it's introduced.

When You Register, You'll Also Receive...

BONUS #1: The Audio of Lisa Conway's Best-Selling Book, Your Salon Team
Start getting results before the workshop even begins.

You'll receive the complete audio edition of Lisa's best-selling book, Your Salon Team, to download and listen to immediately.

In just four hours, you'll change the way you think about leading your team, building accountability and creating a salon culture where people take ownership instead of making excuses. It's the perfect foundation before we build your new cancellation policy together.

BONUS #2: Customisable Cancellation Policy Template
Don't start with a blank page.
You'll receive Lisa's proven cancellation policy template and customise it during the workshop to suit your salon, spa or clinic.

BONUS #3: Team Conversation Scripts
Ready-to-use scripts that help your team confidently explain deposits, cancellation fees and your new policy to every client.

BONUS #4: Personal Policy Review with Lisa Conway
Once you've finalised your cancellation policy, you'll join Lisa for a one-on-one Zoom review.

She'll answer your questions, fine-tune your policy and make sure you're ready to launch with confidence.

BONUS #5: Seven-Day Workshop Replay
Watch the workshop as many times as you like for seven days after the event so you can confidently finish implementing everything.

Stop Losing Profits Every Week Because Your Team Doesn't Have the Right Words.

Every day you delay is another day your cancellation policy isn't protecting your business.

For less than the profit from one missed appointment, you'll walk away with a completed cancellation policy, proven scripts, practical templates and the confidence to implement them immediately.

Your salon deserves clear boundaries.

Your team deserves confidence.

Your clients deserve consistency.

Reserve your place today and build the cancellation policy your business should have had years ago.


👉 Reserve My Spot for $27

My Story...

Hi I’m Lisa,

I’ve owned salons, written books, built teams, and coached salon, spa and clinic owners for over a decade. Last year I developed a program called The Team Machine and then worked with team members from salons all over, and what shocked me wasn’t their skill, it was their lack of confidence.

Talented people… unsure what to say, when to say it, or how to say it.
I realised something, Salon owners were working beside their team… but not actually developing them. That’s when everything changed, and we’re fixing that.

Bye for now.

Lisa x

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